Repair denied or priced unfairly? Check your rights.
Repair denied or priced unfairly?
Check your repair rights, report what happened, and give the responsible company a chance to resolve it.
We help you document the problem, contact the responsible company, and pursue a fair solution. Where the law supports it, selected cases may be referred to legal partners.
Free initial assessment. No legal commitment. Your information is not published without your consent.
- Repair was refused
- The company said repair is not possible
- Only a replacement was offered, not a repair
- The repair price seems excessive
- The spare-part price seems excessive
- A spare part was said to be unavailable
- The repair is taking an unreasonably long time
- Repair information or a manual was refused
- Software or pairing restrictions blocked the repair
- I paid for a repair and the problem was not solved
- I was told the warranty was void
How it works
Four steps, roughly eight minutes for a normal case.
Possible outcomes
What a resolved case can look like.
- Repair approved
- Repair price corrected
- Spare part or information provided
- Repeat repair
- Third-party repair costs reimbursed
- Purchase price reduced
- Other reimbursement or compensation
- Referral to a lawyer or consumer organisation
Compensation is not guaranteed. The available remedy depends on the facts and applicable national law.
Manufacturers, sellers and repair providers can work with reported cases directly, before they become disputes.
- Receive structured case information
- Ask for additional evidence
- Offer a repair or corrective action
- Track deadlines and outcomes
- Identify repeated repair barriers
- Build an auditable repair-compliance record
Every report adds to a shared evidence base. Anonymised reports help identify systemic repair barriers by company, product, category and issue type, and support better repair rights across Europe. Personal information is never part of published figures.
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